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Terms & Conditions - B2B & B2C

(Updated August 13, 2025)

1. Purpose and scope of application

These General Terms and Conditions of Sale (hereinafter "GTCS") govern all sales of products and services offered by TAKE CARE PACKAGING (hereinafter "the Seller") to any professional customer ("Professional Customer") or consumer ("Consumer Customer").
All orders placed imply full and unreserved acceptance of these GTC.
No special or general condition appearing in the Customer's documents may prevail over the present terms and conditions, unless expressly accepted in writing by the Vendor.

2. Products

Photographs, samples, sketches, models or descriptions are not contractual and are provided for information only.
The Seller reserves the right to make any technical or aesthetic modification deemed necessary, without prior notice and without this giving rise to cancellation or compensation.

3. Awards

  • B2B Prices are in euros, excluding VAT.

  • B2C Prices include VAT at the current rate.

Prices do not include transport and insurance costs, which are payable by the customer unless otherwise stipulated.

4. Controls

  • 4.1. Contract formation The order is firm upon written acceptance of the quotation or electronic validation on the site, accompanied by the required payment or deposit.
    4.2. Customized products All orders for customized products, made-to-measure or adapted to the customer's specifications, are firm and non-cancellable. firm and non-cancellable.
    4.3. Refusal The Vendor reserves the right to refuse any order presenting a risk of non-payment or in the event of an ongoing dispute.

5. Payment

5.1. Terms and conditions :

  • B2B 50% down payment on order, balance payable before shipment unless otherwise agreed in writing.

  • B2C : cash with order.

5.2. Delay

Any delay in payment shall automatically entail :

  • Penalties equivalent to 3 times the legal interest rate

  • A fixed fee of 40 € for collection costs (art. L441-10 C. commerce)

  • Suspension or cancellation of current orders without compensation to the Customer.

6. Delivery and transfer of risk

6.1. Delivery times are given for information only.

Exceeding deadlines cannot give rise to cancellation or damages, unless specifically agreed in writing.

6.2. Transfer of risk :

  • B2B : upon delivery to carrier

  • B2C : physical delivery to the customer

6.3. Transport is carried out at the Customer's risk, even in the case of carriage paid.

7. Receipt and complaints - 48h deadline imperative

7.1. The Customer must check the condition and conformity of the products upon delivery.
7.2. Any complaint (damage, shortages, apparent defects, non-conformity) must be notified in writing in writing with supporting documents (photos) within maximum of 48 hours of receipt.
7.3. After this period, the products are deemed to be in conformity and accepted, and no complaint will be accepted.
7.4. In B2B, no returns or exchanges will be accepted without prior written agreement from the Vendor.

8. Right of withdrawal (B2C only)

8.1. In accordance with articles L221-18 et seq. of the French Consumer Code, the Consumer Customer has a period of 14 days in which to exercise his right of withdrawal, subject to legal exceptions.
8.2. The right of withdrawal is excluded for :

  • Customized or made-to-measure products

  • Unsealed products that cannot be returned for reasons of hygiene or health protection.

9. Warranties

9.1. B2C :

  • Legal warranty of conformity (L217-4 to L217-14 C. consommation): 2 years

  • Warranty against hidden defects (1641 to 1649 C. civil): 2 years after discovery

9.2. B2B :

6-month contractual warranty against manufacturing defects, excluding normal wear and tear, misuse or improper storage.

10. Limitation of liability

The Seller's liability is strictly limited to the replacement or refund of the product found to be defective after examination.
Under no circumstances may the Seller be held liable for :

  • Indirect losses (loss of sales, image, production delays, etc.)

  • Damage resulting from misuse, modification or improper storage of the products by the customer.

  • Defects caused by a third party (carrier, installer, etc.)

11. Intellectual property

All elements (designs, drawings, models, logos, photographs, texts, prototypes) remain the exclusive property of the Seller.
Any reproduction or use without written authorization is forbidden, under penalty of prosecution.

12. Force majeure

In the event of an unforeseeable and irresistible external event (strike, pandemic, natural disaster, transport blockage, etc.), the Seller's obligations are suspended without compensation.

13. Confidentiality (B2B)

The Professional Customer undertakes not to divulge any technical, commercial or financial information obtained in the course of the contractual relationship.

14. Mediation (B2C)

In the event of a dispute, the Consumer Customer may refer the matter free of charge to the following mediator:
Cécile COLAS - cecile@med2co.com

15. Applicable law and jurisdiction

These terms and conditions are governed by French law.

  • B2B exclusive jurisdiction of the courts of the jurisdiction of the Seller's registered office

  • B2C jurisdiction of French courts under the Consumer Code

16. Download

These terms and conditions are available in PDF FORMAT and are deemed accepted with every order.

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